Clinical Service Delivery

Primary Health Care Clinics

Each of our clinics across South East Queensland provide a comprehensive range of multidisciplinary primary health care services. These services are delivered by teams of doctors, nurses, Aboriginal and Torres Strait Islander health workers, community liaison officers, receptionists, and a wide range of specialised health professionals.

Services at our clinics include:  

  • preventive health checks - the 715 offered to all Aboriginal and Torres Strait Islander each year
  • chronic disease screening, management, and ongoing care
  • care coordination for clients with complex care needs
  • mums and bubs services including antenatal care for pregnant women and their families, post-natal care in the clinic or home, and early childhood screening and development services
  • social health services including community-based mental health, alcohol and other drug services
  • a wide variety of visiting specialist and allied health services
  • tele-health services - providing a link between the clinic and home, as well as linking clients to hospital and other specialist services 
  • dental  and oral health services
  • aged care services.

All clinics offer transport for clients needing assistance.

Find your nearest Aboriginal and Torres Strait Islander Community Controlled Health Service or clinic.

Eye Health

Regular eye exams are important to maintain good vision, prevent eye disease and treat eye conditions. Good eye health is an essential part of health care for all adults and children,especially for adults with diabetes.

Eye Health services include:

  • comprehensive eye health screening and assessment by a qualified optometrist
  • access to a range of free glasses; low vision aids and vision therapy if required
  • information about maintaining good eye and vision health
  • referral to specialist ophthalmology services if laser or cataract surgery is required

These services are currently available from the following clinics (either in clinic or in the mobile eye health van).

  • Kalwun - Bilinga 
  • Kambu - Goodna, Ipswich and Laidley
  • ATSICHS - Gabba, Logan, Acacia Ridge, Northgate, and Browns Plains
  • Moreton ATSICHS - Strathpine, Morayfield, Deception Bay and Caboolture
  • YBB - Capalaba, North Stradbroke

The eye health van also visits community days and other special events to provide information on eye health care and disease prevention.


Dental and Oral Health

Our dentists, oral health therapists and dental assistants provide accessible and affordable dental care.

Dental and oral health services include:

  • dental screening and checks
  • education and advice on keeping teeth and gums healthy
  • treatment services including cleaning and scaling, fillings, extractions, treatment and prevention of infection, gum treatment, and lots more.

These services are currently provided through 

  • Kalwun - Miami
  • Kambu - Ipswich and Goodna
  • ATSICHS - Gabba, Logan 
  • Moreton ATSICHS - Deception Bay, Caboolture and Morayfield
  • YBB - Capalaba, (North Stradbroke opening soon)

Services are mostly provided in clinic, and are supported by the mobile dental and oral health van that visits community days and other special events to provide information on mouth health care and disease prevention.


Social Health

The Social Health Program provides services for people who have actual or potential issues around:

  • mental health
  • social or family support
  • alcohol and other drugs.

At the core of the Social Health Program is an integrated model providing early intervention service responses. 

The Social Health program focuses on:

  • building the capacity of individuals and families to improve functioning and well-being through ongoing, targeted, case-managed services
  • providing targeted, evidence based, therapeutic treatment, including counselling, psychological services, human service supports and specific treatments for alcohol and other drug issues.

The Social Health Program places a core focus on screening and capturing mental health, and alcohol and other drug issues among patients receiving general primary health care services within participating ATSICCHS site locations, that otherwise would go unaddressed.

(Note: These services are currently provided through all IUIH Primary Health Care clinics)


Integrated Team Care (ITC)

The Integrated Team Care team delivers the Care Coordination and Supplementary Services (CCSS) program and the Improving Indigenous Access to Mainstream Primary Care (IIAMPC ) program.

The Care Coordination and Supplementary Services (CCSS) Program was established in 2009/2010 as part of the Commonwealth’s Government Indigenous Chronic Disease Package.

The aim of the CCSS program is to provide better access to coordinated and multidisciplinary care to improve health outcomes for Aboriginal and Torres Strait Islander people who have chronic diseases.

  • provision of appropriate clinical care
  • arranging services
  • assisting patients to attend appointments
  • ensuring medical records are complete and current
  • ensuring regular reviews are undertaken by the patient’s health care team.

A Supplementary Services flexible funding pool is available to Care Coordinators when access to urgent and essential allied health, specialist or other support services is required, download more information below.

Hear some of our patients yarn about their stories and experiences with the Care Coordination team:

For more information

  • Download the Care coordination referral form for the Brisbane North PHN region
  • New brochures and GP software referral forms coming soon.
  • Or phone the CCSS Hotline 1800 254 354 

The ITC team (through IIAMPC) also works with general practices and healthcare providers to facilitate access to appropriate health care services for Aboriginal and Torres Strait Islander clients.

This includes cultural awareness training, assistance with resource development and tools and templates to support Indigenous clients to access services.

We also provide outreach worker support for your Aboriginal and Torres Strait Islander clients including support services such as transport to and from appointments, cultural support, and health literacy education to improve client access to services. Outreach workers can also support general practices by engaging in community health promotion programs.

For more information email the ITC team.


IUIH Connect

Significant points of risk in a person’s journey through the health care system arise at times when care is transferred  – in particular, at hospital entry and discharge, and in transit from primary care in and out of outpatient specialist and allied health services, rehabilitation, mental health, and other specialised services.  

IUIH CONNECT assists the patient, patient’s family and referring providers to link up care no matter where it’s provided.  

Working closely with Queensland Health, Brisbane North PHN, Aboriginal Community Controlled Health clinics on the north side, mainstream general practices and community-based social health and other support services, IUIH CONNECT is a “virtual” program without boundaries.

For information or assistance please phone 1800 254 354.
Referrals can also be provided to IUIH CONNECT via fax or email using the IUIH CONNECT Referral Form

Download Referral Form


New Services and Clinic Development

The impact of new clinic establishment in geographical areas of unmet need, as well as concurrent service reform and widespread implementation of the ‘IUIH Model of Care’, has resulted in several tangible benefits including:

  • marked changes in service access
  • increased uptake of comprehensive preventive health screening
  • higher uptake of and participation in annual cycles of chronic disease monitoring and care.

For more information of health access impact and outcomes read or download our PDF's here.