Improving and Integrating Urban Indigenous Health Services

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Yarnin’ Disability: A newsletter

IUIH launches monthly newsletter for our Disability Support Service

March 2024

Our deadly Disability Services team was at the Brisbane Disability Connection Expo last Friday, 2 March and Saturday, 3 March, promoting all things disability. 

Over two days, we connected with many people keen to use our service. If you know anyone who could use our Disability Services for Mob, encourage them to contact us for a yarn.

Support Coordination

A Support Coordinator supports you to understand your plan and connect you to services and programs to enhance your health and wellbeing. They will work with you and your family to identify what services you want and need. Your Support Coordinator will find you appropriate services, provide you with multiple options to choose from and then connect you with those services.

Allied Health

Do you have Capacity Building funding in your budget for Improved Daily Activities?

Our specialist disability allied health professionals can help you in a range of areas including: Occupational Therapy, Speech Therapy, Physiotherapy, Podiatry, Dietetics and Exercise Physiology.

Our allied health team are here to support you in your wellbeing and make sure you are able to live your life to the fullest.

Access

Do you have a disability and are unsure about how to access the NDIS?

Our specialised access department can help you to navigate the pathway to the NDIS. We can help you to assess your eligibility under the NDIS, to gather your supporting evidence, to submit your application to the NDIS and to walk alongside you and advocate with you in gaining access to the NDIS.

In home supports

Most NDIS plans include a Core Budget. Within this budget, you may be able to access supports to help you with your everyday life activities like meal preparation, cleaning, household chores or personal care such as showering and dressing.

Community Access can also be provided under a core budget; we can help you go shopping, use public transport, and attend appointments or social/community events.

This service is delivered in the Moreton Aboriginal and Torres Strait Islander Community Health Service (MATSICHS) area only.

Have you heard of PACE?

PACE is a new client management system that has been designed to make it easier for NDIA (National Disability Insurance Agency) staff, partners, and providers to deliver a quality experience to you.

The staggered rollout of PACE across Australia began in October 2023 and is expected to take 18 months. People new to the NDIS will start using PACE, while people already in the NDIS will migrate onto the system as your plan dates renew.

Registered providers will have access to your goals and nominee details. However, IUIH Support Coordination clients need to ‘endorse’ IUIH (provide consent) to view plan details. Without this consent, IUIH will be unable to provide effective support to you. To provide consent, you will need to open the ‘my NDIS provider portal’ and record IUIH as your Support Coordinator. If you are unable to do so via the app, you can contact the NDIA on 1800 800 110 and provide consent over the phone.

When you endorse a provider, NDIA will know that the provider can make claims against your NDIS plan when they deliver support. Endorsing a provider also means allowing them to see plan details, including personal information, budget, and goals.

Over the course of your plan, you may want to change providers for any of the services you are receiving. Below is some information you need to know to do this.

Just follow these steps to switch:

Check service agreements for notice periods.

You would have signed a document known as a ‘service agreement.’ Within the agreement, there is a heading that explains the process to cease your service with the provider. In most cases, this will be 14 days, however with some providers, they will only require seven days’ notice.

Be aware of funding that still needs to be paid in that change-over period.

When you contact the provider to stop services with them, any service provided within the cooling off period/changeover period, such as support coordination, therapies etc will still be invoiced by that provider. Any service delivered outside of those dates will be invoiced by your new provider.

Email to provide notice to the existing service provider.

To end their service, you will need to provide written notice to the provider. Outline that you wish to cease service effective from a specific date (provide the last date of support).

You can change your endorsed providers by calling the NDIA.

Download the template.

Things to note:

If you end your service with a provider and they continue to send invoices for services ‘completed’ after your last date of service, you will need to follow up with them directly. You can also seek assistance from IUIH as your new provider, support coordinator, or Local Area Coordinator to resolve this issue. 

Flu season is coming. In April, this season’s flu shot will be available at your local AMS. 

People with chronic conditions should get the flu shot, as you’re more at risk of getting seriously crook. 

It’s safe and it’s free.

It’s important to get the flu shot in April, well ahead of winter. It takes two weeks for the flu shot to work, so you want to make sure you’re well protected. 

Do you find loud noise and bright lights challenging?

Coles has expanded its dimmer lighting, low-noise shopping experience, Quiet Hour, to five days a week, at a time that better suits many customers and working parents, from 6.00pm to 7.00pm, Monday to Friday.

The changes customers will notice during these times include: the radio turned down to the lowest volume, reduced register and scanner volume and team members refraining from using the PA system, except in emergencies.

Some Aldi stores offer Quiet Hour on Tuesdays between 8.00am and 10.00am and Saturdays from 6.00pm to 8.00pm. Woolworths offers Quiet Hour on Tuesdays, between 10.30am and 11.30am.

Categories
Media Media Releases News Research

Reduction in Indigenous newborn removals by child protection services

Australian research published this month shows women who received care through an innovative Indigenous-led model of maternity care were three times less likely to have their Indigenous newborn removed by child protection services than women who received standard maternity care.

The research lands at the same time as the Australian Government’s Closing the Gap 2023 Annual Report which shows the rate of over-representation of Indigenous children in out-of-home care in Australia continues to increase.

Kristie Watego, Birthing in Our Community (BiOC) Service Development Manager, Institute for Urban Indigenous Health (IUIH), said the results show it is possible to significantly reduce the number of Indigenous babies removed at birth through effective holistic codesigned services.

“Existing maternity care models, and child protection systems, lack preventative measures and fail to prioritise family preservation. IUIH’s Birthing in Our Community service is a holistic, Indigenous-led and governed, multi-agency partnership between Aboriginal community-controlled health services and hospitals in parts of Southeast Queensland.

“It has already proven effective in improving health outcomes for Indigenous babies, reducing pre-term births by 38%, and significantly reducing related costs on the health system. Research now shows BiOC is also effective in improving family outcomes and reducing child protection intervention,” Ms Watego said.

In 2021-22 in the Southeast Queensland jurisdiction where this research took place, Indigenous babies accounted for 43% of infants in out-of-home care while only representing 9.7% of all infants.

The research was conducted at IUIH’s Salisbury BiOC Community Hub and their partner, Brisbane’s Mater Mothers’ Hospital, from 2013 to 2019. During the study, 1988 women pregnant with Indigenous babies were offered either standard care or the BiOC service. In that time 944 women (960 babies) received BiOC care while 1044 women (1048) babies received standard care.

Thirty-one women who received standard care had their babies removed by child protection services at birth, while only nine of the women who received BiOC care had their babies removed. The BiOC model of care also showed a significantly lower removal rate (9.5 per 1000) than the 2021-22 national rate of 57.8 per 1000.

“The BiOC model of care offers a more holistic and culturally safe and supportive wrap-around service. We see women come earlier and more often during their pregnancy because we’ve built relationships and connection with them. They feel comfortable and trust our staff, and that means they disclose challenges and then engage to strengthen themselves and their families. That’s at odds with what you often see in standard services with women concerned about child protection services,” Ms Watego said.

Renee Blackman, CEO, Aboriginal and Torres Strait Islander Community Health Service Brisbane, which partners with IUIH to run BiOC Hubs in Brisbane, said the design of the integrated service was integral to the improved outcomes.

“Pregnancy and childbirth provide an opportune time to engage women and break cycles of trauma. Unfortunately, most strategies and funding are directed towards child removal at birth which is expensive and avoidable in many cases,” Ms Blackman said.

The BiOC model is an example of what the Closing the Gap reforms were intended to deliver, significant impact through a strong community-controlled sector, transforming government organisations, shared decision-making, and shared access to better data in collaboration with Aboriginal and Torres Strait Islander people and organisations.

Adrian Carson, CEO, IUIH, said the research is timely evidence of the success of community-controlled approaches after this month’s damning Productivity Commission review of progress on the National Agreement on Closing the Gap.

“The review highlighted the lack of meaningful change in many areas, particularly that governments had failed to enable self-determination through sharing of power, and need to recognise that the community-controlled sector can achieve better results.

“We’ve demonstrated improvements in health and community outcomes, that it is possible to close the gap, and we’re contributing long-term cost savings to governments in the process. As a community-controlled health service we’ve successfully led the design and delivery of this incredibly effective service in partnership with mainstream services. It’s time for action, and funding, to follow the evidence,” Mr Carson said.

Professor Yvette Roe, Director, Charles Darwin University’s Molly Wardaguga Research Centre, said that the implications are clear for policy and practice.

“Investment in Indigenous organisations across the country to provide these evidence-based services is urgent,” Professor Roe said.

The research was published in Child Abuse & Neglect, The International Journal by the International Society for Prevention of Child Abuse and Neglect. Link to full paper: https://www.sciencedirect.com/science/article/pii/S0145213424000395

The research was funded by the Australian National Health and Medical Research Council, and involved staff, data and researchers from the Institute for Urban Indigenous Health, Aboriginal and Torres Strait Islander Community Health Service Brisbane, Mater Mothers’ Hospital, Mater Research, and Charles Darwin University.

Additional BiOC research
  • The Lancet (2023): Birthing on country service compared to standard care for First Nations Australians: a cost-effectiveness analysis from a health system perspective Link to journal
  • The Lancet (2021): Effect of a Birthing on Country service redesign on maternal and neonatal health outcomes for First Nations Australians: a prospective, non-randomised, interventional trial Link to journal
  • The Lancet (2019): Reducing preterm birth amongst Aboriginal and Torres Strait Islander babies: A prospective cohort study, Brisbane, Australia Link to journal