Improving and Integrating Urban Indigenous Health Services

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Yarnin’ Disability: A newsletter

IUIH launches monthly newsletter for our Disability Support Service

March 2024

Our deadly Disability Services team was at the Brisbane Disability Connection Expo last Friday, 2 March and Saturday, 3 March, promoting all things disability. 

Over two days, we connected with many people keen to use our service. If you know anyone who could use our Disability Services for Mob, encourage them to contact us for a yarn.

Support Coordination

A Support Coordinator supports you to understand your plan and connect you to services and programs to enhance your health and wellbeing. They will work with you and your family to identify what services you want and need. Your Support Coordinator will find you appropriate services, provide you with multiple options to choose from and then connect you with those services.

Allied Health

Do you have Capacity Building funding in your budget for Improved Daily Activities?

Our specialist disability allied health professionals can help you in a range of areas including: Occupational Therapy, Speech Therapy, Physiotherapy, Podiatry, Dietetics and Exercise Physiology.

Our allied health team are here to support you in your wellbeing and make sure you are able to live your life to the fullest.


Do you have a disability and are unsure about how to access the NDIS?

Our specialised access department can help you to navigate the pathway to the NDIS. We can help you to assess your eligibility under the NDIS, to gather your supporting evidence, to submit your application to the NDIS and to walk alongside you and advocate with you in gaining access to the NDIS.

In home supports

Most NDIS plans include a Core Budget. Within this budget, you may be able to access supports to help you with your everyday life activities like meal preparation, cleaning, household chores or personal care such as showering and dressing.

Community Access can also be provided under a core budget; we can help you go shopping, use public transport, and attend appointments or social/community events.

This service is delivered in the Moreton Aboriginal and Torres Strait Islander Community Health Service (MATSICHS) area only.

Have you heard of PACE?

PACE is a new client management system that has been designed to make it easier for NDIA (National Disability Insurance Agency) staff, partners, and providers to deliver a quality experience to you.

The staggered rollout of PACE across Australia began in October 2023 and is expected to take 18 months. People new to the NDIS will start using PACE, while people already in the NDIS will migrate onto the system as your plan dates renew.

Registered providers will have access to your goals and nominee details. However, IUIH Support Coordination clients need to ‘endorse’ IUIH (provide consent) to view plan details. Without this consent, IUIH will be unable to provide effective support to you. To provide consent, you will need to open the ‘my NDIS provider portal’ and record IUIH as your Support Coordinator. If you are unable to do so via the app, you can contact the NDIA on 1800 800 110 and provide consent over the phone.

When you endorse a provider, NDIA will know that the provider can make claims against your NDIS plan when they deliver support. Endorsing a provider also means allowing them to see plan details, including personal information, budget, and goals.

Over the course of your plan, you may want to change providers for any of the services you are receiving. Below is some information you need to know to do this.

Just follow these steps to switch:

Check service agreements for notice periods.

You would have signed a document known as a ‘service agreement.’ Within the agreement, there is a heading that explains the process to cease your service with the provider. In most cases, this will be 14 days, however with some providers, they will only require seven days’ notice.

Be aware of funding that still needs to be paid in that change-over period.

When you contact the provider to stop services with them, any service provided within the cooling off period/changeover period, such as support coordination, therapies etc will still be invoiced by that provider. Any service delivered outside of those dates will be invoiced by your new provider.

Email to provide notice to the existing service provider.

To end their service, you will need to provide written notice to the provider. Outline that you wish to cease service effective from a specific date (provide the last date of support).

You can change your endorsed providers by calling the NDIA.

Download the template.

Things to note:

If you end your service with a provider and they continue to send invoices for services ‘completed’ after your last date of service, you will need to follow up with them directly. You can also seek assistance from IUIH as your new provider, support coordinator, or Local Area Coordinator to resolve this issue. 

Flu season is coming. In April, this season’s flu shot will be available at your local AMS. 

People with chronic conditions should get the flu shot, as you’re more at risk of getting seriously crook. 

It’s safe and it’s free.

It’s important to get the flu shot in April, well ahead of winter. It takes two weeks for the flu shot to work, so you want to make sure you’re well protected. 

Do you find loud noise and bright lights challenging?

Coles has expanded its dimmer lighting, low-noise shopping experience, Quiet Hour, to five days a week, at a time that better suits many customers and working parents, from 6.00pm to 7.00pm, Monday to Friday.

The changes customers will notice during these times include: the radio turned down to the lowest volume, reduced register and scanner volume and team members refraining from using the PA system, except in emergencies.

Some Aldi stores offer Quiet Hour on Tuesdays between 8.00am and 10.00am and Saturdays from 6.00pm to 8.00pm. Woolworths offers Quiet Hour on Tuesdays, between 10.30am and 11.30am.