IUIH’s journey since 2009 has focused on:

• Reforming the way health services are governed
• Streamlining service delivery across the region
• Using data to drive accountability and decision making, and
• Putting community back at the centre of the health service system.

In 2019, IUIH celebrated ten years of service to our communities and to our Members. During this time, IUIH’s regional network has expanded to include 20 multi-disciplinary primary healthcare clinics, with more services planned to manage the growing and dispersed Aboriginal and Torres Strait Islander population of South East Queensland. Since 2009, the IUIH Network has developed into an integrated regional ecosystem of services delivering health and social support services across South East Queensland. This ecosystem is known as the IUIH System of Care.

The IUIH System of Care has delivered unprecedented growth in service provision across the region. Key achievements include:

• 300% growth in clinics from 5 in 2009 to 20 in 2019
• 321% growth in regular South East Queensland Indigenous client numbers from 8,000 in 2009 to over 33,706 in 2019
• 4,150% growth in completed annual Aboriginal and Torres Strait Islander comprehensive Health Checks from 550 in 2009 to 23,419 in 2019.

The IUIH Network works in partnership with health care providers, research bodies and academia, government departments and other community-based agencies to improve health and employment outcomes of Aboriginal and Torres Strait Islander people across South East Queensland.

In 2018, IUIH commissioned an independent review of its performance and operations over the last 10 years. The Nous report, finalised in early January 2019, concluded that IUIH has successfully struck a balance within its model of service delivery that emphasises both discipline in billing, revenue-raising and reinvestment, and the provision of quality care underpinned by robust Continuous Quality Improvement and Workforce Development.