Improving and Integrating Urban Indigenous Health Services

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Yarnin’ Disability July 2025

In July, we celebrate the diversity, culture and rights of Mob with disabilities for Disability Pride Awareness Month.

This month aims to challenge stereotypes and shame. Instead, we want to spotlight identity within our Community and honour their contributions to society.

Disability Pride Month yellow tile

IUIH Disability Services was proud to celebrate with Community at many NAIDOC events around South East Queensland. It was an honour to connect with Mob and yarn about any support we can provide through the NDIS. We also brought along some fun and educational games that were a big hit with the crowd!

NAIDOC IUIH artwork

Are you on the NDIS? If YES – join us for a series of deadly yarns where we break things down, plain and simple.

The Education Team is officially up and running — and coming to a clinic near you!

Come along to one of our upcoming workshops to learn about your rights as a participant or carer under the NDIS.

Check out the list of education topics we will be covering over the next 3 months. We would love to see you there!

MONTHTOPIC
August

“NDIS in Propa Terms” – are you new to the NDIS and don’t understand their terminology?

“Carers & Family Support” – what are your rights and responsibilities as a carer or a parent under the NDIS?

September

“Carers & Family Support”

“No Shame in Disability” – deep dive into assessment terms and removing stigma associated to disability.

October

“No Shame in Disability”

“Choosing your service providers” – there are a million – how do I choose the right one for me?

Meet our deadly therapy assistants.

Our therapy assistants support our clinicians in many ways including making resources, supporting in therapy sessions, managing therapy assistant plans and supports directly with participants, booking and scheduling of appointments and many others!

Shout out to our deadly team, Julie, Shania, Brendan and Emily, pictured below.

Julie Nicholson
Julie Nicholson
Shania White
Brendan McLean
Brendan McLean
Emily Watson

If you need any allied health supports under your NDIS plan, remember we have supports available. You can self-refer by completing our form, or have a yarn with your clinic.

Allied Health timetable

Our dedicated Early Childhood Access (ECA) Team is proud to work in close partnership with The Benevolent Society, walking alongside our jarjums and their families to provide culturally safe and responsive support. Together, we assist our families to navigate and access Early Childhood Approach (ECA) funding, ensuring that children aged 0–9 with developmental delays or a disability receive the supports they need as early as possible.

Through this unique partnership, we provide comprehensive guidance throughout the NDIS access journey and offer meaningful linkages to local services, early supports, and culturally appropriate programs across the community. Our work spans the funded regions within The Benevolent Society’s catchment areas, covering MATSICHS in the northside of Brisbane, ATSICHS Brisbane on the southside and YBB in Redlands and Moreton Islands, ensuring no family walks alone on their journey to accessing the best outcomes for their children.

Meet our deadly team below: 

Leanda Strike
Leanda Strike

My name is Leanda Strike and I have recently stepped into the role as the IUIH’s NDIS Access ECA Manager. I have been with IUIH since 2018 being seconded from Yulu Burri Ba to join the NDIS Project team of National significance. This initiative funded by the NDIA, focused on breaking down barriers and creating a culturally safe pathway for Mob aged 0-65 to access the scheme. After the success of the Pilot Project, IUIH and The Benevolent Society commenced a unique partnership in 2020. I was fortunate enough to be given the opportunity to join the team further strengthening the partnership. I am committed to expanding culturally safe pathways ensuring our families and their children receive the support they need, throughout their NDIS journey, the propa way – culturally safe, strong and respectful.

Emily Moore
Emily Moore

My name is Emily Moore, and I have been a dedicated member of the IUIH Disability Access Team for the past two years. I initially joined the team as the Administrative Officer, providing vital support across all functions and contributing to the team’s operational efficiency. In March 2024, I transitioned into the role of ECA (Early Childhood Approach) Access Officer, where I now focus on assisting families as they navigate the National Disability Insurance Scheme (NDIS). I find great purpose and fulfilment in supporting our families throughout their NDIS journey, ensuring they feel informed, empowered, and supported every step of the way.

Rye

Kia Ora, my name is Rianna, though most people know me as Rye. I’ve been with IUIH for five and a half years, beginning in the Access Team and, for the past eight months, working with the ECA team where my true passion lies in supporting families and their children. Before joining IUIH, I worked in the NGO sector, leading various teams that supported individuals living with disability. I feel truly honoured to now walk alongside Mob as they navigate the NDIS, ensuring we advocate for access in a way that is culturally safe and respectful. I feel privileged to continue this meaningful work and to continue making a positive difference in the lives of the families we support.

Nathan Milson

Hi, I’m Nathan Milson, I’m a proud Gamilarraay and Wiradjuri man, originally from Tingha, NSW. I have over nine years of experience in early childhood education. I’m Diploma-trained educator, passionate about supporting Aboriginal and Torres Strait Islander children to feel strong in their identity and empowered in their learning. I enjoy working closely with families and communities to create culturally safe, inclusive spaces where all children can grow learn and thrive.

Our IUIH Disability Access team were thrilled to be on DC Radio on 8 July 2025! Two of our dedicated Disability Access Officers, Emily Moore and Miria Kiddie, joined as guest speakers to have a yarn about all things disability access sharing how we support our Mob with disabilities to navigate the NDIS and access other support pathways as needed.

During the interview, Emily and Miria explained the role of our Disability Access Officers across both the 0–9 Early Childhood Approach (ECA) and 0–65 Aboriginal Disability Liaison spaces. They also shared insights into what a typical day might look like in their roles, who can access the IUIH Disability Access Pathway, and how our team supports Mob through NDIS, QCSS, and other services.

Some of the key topics covered included:

  • the types of supports offered under the NDIS for children in the ECA space
  • how we walk alongside Mob on their journey to accessing the right supports
  • what’s available through IUIH for Mob with disability
  • how to start the yarn with our team.

Both Emily and Miria did a fantastic job representing the team and sharing helpful, down-to-earth information to help Mob feel more confident in reaching out and accessing supports through the IUIH Disability Access Pathway.

Check out some great moments from the radio interview in the photos below!

If you would like to get started with the NDIS, or know someone who would, contact: 

  • Phone 1800 317 378
  • If you already access other health services through our clinics, ask your healthcare provider to refer to us. 
  • Email us directly at Disability.Access@iuih.org.au

Have you had your flu shot yet? The flu shot is safe and free for Mob and can prevent you from getting super crook. The flu shot helps stop the spread of flu in Community, especially to our Mob most likely to get crook, including our old people, jarjums under five, pregnant mums and anyone with a chronic condition.

Book in to get your flu shot today. You can do that at your local clinic, or most pharmacies.

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Yarnin’ Disability: April 2025

The NDIS Education Team is officially up and running — and coming to a clinic near you!

Our team will be available during dedicated drop-in consultation days to answer any NDIS-related questions and support you every step of the way — stress free.

Check out the list of education topics we will be covering over the next three months. We would love to see you there!

May

  • Drop-in consultation days across MATSICHS, Kalwun and YBB clinics.

June

  • “Supporting children with additional needs”
  • Drop-in consultation days across MATSICHS, Kalwun and YBB clinics

July

  • “No Shame in Disability”
  • “Self-advocacy in the NDIS”
  • Drop-in consultation days

You can find out more information about these events on Yarn It Up.

The IUIH Disability Services team is a registered NDIS provider, offering a wide range of supports across several clinics and in the community.

We provide speech and occupational therapy services, along with other allied health supports including:

  • dietetics
  • podiatry
  • exercise physiology
  • physiotherapy
  • social work.

Have a yarn with our team to find out how we can support you through these services. You can also self-refer by visiting the Yarn It Up page and completing the expression of interest below.

Below is a table of when our speech pathology and occupational therapy services will be available. 

Our IUIH Disability Services team were delighted to meet with community members at Brisbane Disability Connect Expo on the 21 and 22 March 2025.

It was a fantastic two days of connecting with other deadly service providers, showcasing the work we do, and sharing our passion for supporting Mob through the NDIS. We also brought along some fun and educational games that were a big hit with the crowd!

Check out some great moments from the Expo in the photos below.

Our deadly Disability Access Team have supported Mob across South East Queensland since 2018. We support our community from the point of receiving a referral, to obtaining an NDIS-approved plan and facilitating linkage to service provision. Our team work collaboratively with your healthcare providers to gather appropriate evidence of disability to support an application to the NDIS. 

Due to recent staffing changes, we would like to re-introduce you to our Disability Access Team.

Jodie Austin is our Project Lead –  Aged Care and Disability Reforms. I am a proud Dunghatti woman dedicated to supporting my community. I have been with IUIH for the past 7 and a half years. Prior to this, I lived in New South Wales, where I worked with an organisation selected to be part of the pilot trial site in Newcastle for the National Disability Insurance Scheme (NDIS) in 2014. In this role, I had the privilege of rolling out NDIS plans from a service provision perspective. My experience also includes working with state model disability funding across various programs before the introduction of the NDIS.​ As an accredited Case Manager trained in Disability and Aged Care, I bring both personal and professional insights into the challenges and opportunities within the disability sector. As a single mother of three teenage boys and having grown up with a sibling living with a disability, I have a deep understanding of the importance of comprehensive support systems. At IUIH, I have worked within multiple facets of the NDIS, including access and service delivery. I initially led the team within IUIH’s Disability Service Delivery as the Team Leader of Support Coordination. The successes of the IUIH Disability Access Team have highlighted the growth and impact of our disability services for our community.

Nigel Jones – Disability Access Officer. I have recently returned to IUIH, bringing with me years of lived experience and over five years of dedicated work within the NDIS space. Throughout my career, I have been committed to supporting individuals in achieving their goals and improving their overall quality of life.Most recently, I worked as a Psychosocial Recovery Coach, where I had the privilege of walking alongside people on their mental health journeys providing guidance, encouragement, and practical support as they worked towards recovery and greater independence. Before that, I held the role of Support Coordinator, where I developed a deep understanding of the NDIS and the importance of building strong, person-centred plans tailored to each individual’s needs.

My passion lies in empowering people to make informed choices, access the right services, and feel confident in their ability to lead meaningful, self-directed lives. I am excited to be back at IUIH, where I can continue this work in a culturally safe and supportive environment.

Mikayla Bourke – Disability Access Officer. I grew up in the small town of Goondiwindi (Bigambul Country) on the border of Queensland and New South Wales. Seven years ago, I moved to Brisbane, where I’ve had the opportunity to work in a variety of industries, including hospitality, insurance, and auditing. During my time working for a certifying body, I gained valuable experience in quality auditing, focusing on standards such as the NDIS, HSQF, ISO, and other regulatory frameworks. This experience deepened my understanding of compliance and continuous improvement processes. While these roles helped me develop a diverse skill set, I soon realised that my true passion lies in making a positive impact within the community. To further my commitment, I am currently studying a Cert IV in Child, Youth, and Family Intervention to deepen my knowledge and expand my expertise in this field. Alongside my professional journey, I am a dedicated advocate for organ donation and actively volunteer at events for DonateLife, where I work to raise awareness and encourage others to register as donors. When I’m not working or studying, I love spending time outdoors, whether it’s playing tennis, snorkelling, or camping. I’m deeply passionate about continuing to grow both personally and professionally, and I’m excited about the opportunities to contribute meaningfully to my community through IUIH.

Miria Kiddie – Disability Access Officer. I am a proud Maori woman from New Zealand. I enjoy going to the gym and I have a career focus to be a qualified personal trainer with a vision of helping elders and youth with movement and mobility. I am passionate about directing young people into healthier habits, including fitness. My career background has been in working with Indigenous youth for 10 years in a range of different roles, most recently working in the youth justice system for the last five years. I am new to IUIH and new to the NDIS space.

If you would like to get started with the NDIS, or know someone who would, contact: 

  • Phone 1800 317 378
  • If you already access other health services through our clinics, ask your healthcare provider to refer to us. 
  • Email us directly at Disability.Access@iuih.org.au

If you like this newsletter and would like to receive it in your inbox, subscribe here:

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Yarnin’ Disability: February 2025

We are excited to announce that IUIH Disability Services has expanded our allied health services across the region, ensuring that more participants can access the quality care and support they need, closer to home.

This expansion allows us to provide greater flexibility, more availability, and a wider range of services, including exercise physiology (EP), occupational therapy, speech pathology, social work and much more! We offer in-clinic and travel appointments which means we can come to your home, community and daycare/school.

Here are the updated service delivery days for each location:

Table of the new allied health availability.

You can refer into our service by completing an expression of interest on our Yarn It Up page.

Meet our deadly NDIS Education Team: Temika, Stuart, Medea and Jade. The team aims to empower Aboriginal and Torres Strait Islander people with disabilities by increasing their knowledge and skills to exercise their rights within the NDIS framework and to educate the IUIH network in providing holistic health care services to Mob. The team will be out and about in the Moreton ATSICHS region within the next three months providing this education to Mob.

We will put up posters in the clinics with all the details, Moreton ATSICHS website updates, as well as social media posts and emails to our participants. Be sure to follow Moreton ATSICHS on Facebook and Instagram and check your emails. Watch this space!

We will also be coming to other regions in South East Queensland in the coming months.

If you like this newsletter and would like to receive it in your inbox, subscribe here:

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Yarnin’ Disability: Christmas 2024 edition

We celebrate this deadly day on 3 December each year to recognise the achievements and contributions of people with disabilities.

This includes our deadly Mob!

This year’s theme is Accessible Communication: connect, include and empower.

One of the ways we are doing that is by publishing this newsletter, which we started this year.

Can you believe that 270+ of our Old People took part in Seniors Games? Our Access team had an amazing time connecting with Community, showcasing how our Access team can help you get an NDIS plan in the fun setting of music, dancing, live radio coverage by Triple A and of course the deadly 10-pin bowling, hole in the wall, floor quoits and numbers board!

Congratulations to the Northside Koalas who the IUIH Shield!

IUIH has been awarded a grant from the NDIS Commission to help support, educate and upskill Mob and our staff about knowledge of the NDIS. The project is due to kick off in early 2025 with exciting workshops, presentations, consultations and a suite of deadly resources. Dates, times and locations of these events will be made available in the new year.

Being a client of ours, you would know how complex the NDIS is – we will be making it easier for Mob to gain access to and navigate the system and make use of all the deadly services that are available in your plan.

Disability Services team

Christmas holidays are fast approaching and the Disability Services team will still operate over this period. The team will be offline on public holidays [25th & 26th December & 1st January]. If you are in need of any support on the public holidays or out of hours, contact Mob Link on 1800 254 354 from 7am – 8pm.

During normal hours, you can also call the Disability teams on 1800 317 378 between 8.30am – 4pm.

Disability Access team

Until Monday 23 December
Normal hours

Tuesday 24 December – (Christmas Eve)
Normal hours

Wednesday 25 December (Christmas Day)
Closed

Thursday 26 December (Boxing Day)
Closed

Friday 27 December
Normal hours

Monday 30 to Tuesday 31 December
Normal hours

Wednesday 1 January (New Year’s Day)
Closed

Thursday 2 January
Resume normal hours

In the new year, the Disability Services Allied Health team opens their capacity to support more Mob across South East Queensland. We will provide additional clinic and travel appointments on the North and South side of Brisbane.

If you like this newsletter and would like to receive it in your inbox, subscribe here:

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Yarnin’ Disability: August 2024 edition

We had a great time meeting up with clients at NAIDOC events held across the Moreton Bay and West Moreton Regions. It was an incredible week of celebration. Our community came together to honour and celebrate the history, culture, and achievements of Aboriginal and Torres Strait Islander peoples.

The team hosted a disability information stall at each event and had engaging craft activities for all, including painting and stencils. 

It was heartwarming to see so many new faces and reconnect with familiar ones. The spirit of NAIDOC Week and the sense of community and unity was seen as we shared stories, laughter, and moments of reflection, strengthening the bonds within our community.

It’s a great reminder of the importance of staying connected and continuing the celebration of our shared history and culture throughout the year. Together, we can keep the fire burning – Blak, Loud and Proud.

Kindy kids and families celebrated NAIDOC Week at the Deadly Kindies Ball on Thursday, 25 July. We had a wonderful time connecting with the community and celebrating our jarjum at this fantastic event. It was a great opportunity to engage with families, share information about our services, and join in the festivities that honoured the achievements and growth of our youngest community members. We loved seeing everyone there and celebrating together! We look forward to next year’s event. Shout-out to our amazing Deadly Kindies team – thank you for including us in this deadly event!

We are thrilled to announce that our Disability Services Support Coordination team is expanding to Kalwun on the Gold Coast! This means we can provide essential support to our Gold Coast community. Our commitment to walking alongside Mob on their journey remains strong, and we look forward to fostering strong connections and delivering personalised, culturally-informed services in this vibrant new location. Stay tuned for more updates as we settle into Kalwun and begin this exciting journey together.

To refer into these services, please complete the expression of interest form.

We are delighted to welcome four new members to our team!

Julie Nicholson joins us as an NDIS Child and Family Therapy Assistant, bringing her passion for early childhood development and family support.

Sue Ellison steps in as our new Support Coordinator, ready to assist our clients to navigate their NDIS plans with her extensive experience.

Emily Veamatahau takes on the role of Team Leader – Support Coordination, where her leadership and expertise will guide our team to keep improving our services and support for clients. 

Finally, we are thrilled to have Max Jessop join us as a NDIS Occupational Therapist, providing valuable therapeutic services to our clients. Welcome, Julie, Sue, Emily, and Max! We are excited to have you on board and look forward to the incredible contributions you will make to our community.

The new NDIS child and family therapy assistant program in the Moreton Bay region has started. Under the guidance and support of our allied health professionals, Julie is eager to support jarjum and their families in achieving their goals through personalised, early intervention services, by focusing on each jarjum’s unique needs and strengths. We aim to foster their development and wellbeing, ensuring they have the best start in life. We look forward to working closely with families in the Moreton Bay community and making a positive impact together.

If you care for a jarjum under the age of nine with a disability, and you’re in the Moreton Bay area, please complete our expression of interest form.

If you like this newsletter and would like to receive it in your inbox, subscribe here:

 

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Yarnin’ Disability: July 2024 edition

We want to know if there is community interest in a potential new service specifically for Aboriginal and Torres Strait Islander children with a disability.

The new service would use the Early Childhood Education Intervention (ECEI) Key Worker model to ensure that we provide services aligned with Aboriginal and Torres Strait Islander ways, in a culturally safe environment and framework. Our team would work with families to identify the needs and priorities of their children and to connect them with the community and services.

We are seeking expressions of interest from carers of children under nine years old with a disability who would be interested in accessing this service, or finding out more about it.

We joined forces with HELP Enterprises and All Abilities to employ two Aboriginal and Torres Strait Islander graduate interns on three-month contracts as part of our focus to support Mob into employment.

Both interns will finish their contracts at the end of June with on-the-job experience and ready to secure employment either within the IUIH network or in the wider disability services sector.

This is what Jade had to say about the experience:

“My working experience in the disability team has been amazing. Especially since it’s an entirely new work environment for me. The girls were so lovely and helpful when needed. I’ve really enjoyed my placement and being able to go out and see/connect with Mob and see what other business units also do. Last week I was on placement in reception and had a ball! The girls were so nice and explained things very well. I wasn’t expecting to be taking phone calls the first day, but I just jumped in and had a go, which went really well. I think my favourite part of this internship is being able to work with the disability team and being able to help them with their tasks. I’ve learnt so much working besides Temika, she’s great at explaining things and very helpful with any questions I have. I’ve definitely learnt so much about IUIH and the NDIS and hope to continue to learn more.”

– Jade (pictured)

We’re excited to be part of some upcoming community events:

  • 5 July – Buranga Widjung Justice Group – Caboolture NAIDOC event
  • 17 July – NAIDOC for Jarjums
  • 13 September – Burpengary School and Community Expo
  • 25 September – Kyabra Family Fun Day – Kyabra Community Association.

Throughout July, we are coming to a clinic near you! The IUIH Disability Services team will visit each clinic across Moreton ATSICHS and Yulu-Burri-Ba to provide information about the NDIS and the services available. Ensure you have your questions ready to ask!

Check with your local MATSICHS or YBB clinic to find out when the disability team will next be there.

We are sure that you have noticed the chill in the air! Now is the time to get the flu shot.

Our public health physician, Dr Jacqui Murdoch, was recently on DC Radio, talking all things flu. Click the picture on the right to hear it!

Book in to your local clinic to get your flu shot today.

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Yarnin’ Disability: May 2024 edition

IUIH publishes the May edition of the Yarnin' Disability newsletter

May 2024

Our deadly Disability Services team was at the Brisbane Disability Connection Expo last Friday, 2 March and Saturday, 3 March, promoting all things disability. 

Over two days, we connected with many people keen to use our service. If you know anyone who could use our Disability Services for Mob, encourage them to contact us for a yarn.

A Support Coordinator and a Plan Manager are two different roles performed by two different people. In some cases, an organisation may deliver both support coordination and plan management services however, the two services are separate to ensure there is no bias in how the funds are managed and roles are performed.

Support coordination: Support coordination is funded within your NDIS plan and helps build your capacity to navigate services and pursue your goals. A Support Coordinator connects you with NDIS providers and other services, and helps build your confidence and skills to use and coordinate your services independently. The IUIH Disability Services team offers support coordination.

Plan management: Plan management is funded within your NDIS plan and helps manage your funding by ‘paying the bills.’

The Plan Manager is responsible for paying your providers for their NDIS-related support. They also provide you with a budget report so you have oversight of your remaining funds.

Support Coordination Advocacy

The IUIH Disability Services Team offers a unique service to Mob who have NDIS plans, but no support coordination funding allocated. Our team provides support to advocate for participants who identify the need for support coordination funding in the NDIS review process. There is a cost to you for this service, which you can claim from your Capacity Building budget.

For more information on this service, reach out to our deadly Support Coordination team.

IUIH now offers exercise physiology support to Mob with a NDIS plan. Services can be delivered in your home or community. It’s available weekly on Fridays (excluding public holidays). For more information on this service and how to access it, reach out to the Disability Service Allied Health team.

Now is the time to get your flu shot. The flu shot is safe and free for Mob and can prevent you from getting super crook. The flu shot helps stop the spread of flu in Community, especially to our Mob most likely to get crook, including our old people, jarjums under five, pregnant mums and anyone with a chronic condition.

Book in to get your flu shot today.

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Yarnin’ Disability: A newsletter

IUIH launches monthly newsletter for our Disability Support Service

March 2024

Our deadly Disability Services team was at the Brisbane Disability Connection Expo last Friday, 2 March and Saturday, 3 March, promoting all things disability. 

Over two days, we connected with many people keen to use our service. If you know anyone who could use our Disability Services for Mob, encourage them to contact us for a yarn.

Support Coordination

A Support Coordinator supports you to understand your plan and connect you to services and programs to enhance your health and wellbeing. They will work with you and your family to identify what services you want and need. Your Support Coordinator will find you appropriate services, provide you with multiple options to choose from and then connect you with those services.

Allied Health

Do you have Capacity Building funding in your budget for Improved Daily Activities?

Our specialist disability allied health professionals can help you in a range of areas including: Occupational Therapy, Speech Therapy, Physiotherapy, Podiatry, Dietetics and Exercise Physiology.

Our allied health team are here to support you in your wellbeing and make sure you are able to live your life to the fullest.

Access

Do you have a disability and are unsure about how to access the NDIS?

Our specialised access department can help you to navigate the pathway to the NDIS. We can help you to assess your eligibility under the NDIS, to gather your supporting evidence, to submit your application to the NDIS and to walk alongside you and advocate with you in gaining access to the NDIS.

In home supports

Most NDIS plans include a Core Budget. Within this budget, you may be able to access supports to help you with your everyday life activities like meal preparation, cleaning, household chores or personal care such as showering and dressing.

Community Access can also be provided under a core budget; we can help you go shopping, use public transport, and attend appointments or social/community events.

This service is delivered in the Moreton Aboriginal and Torres Strait Islander Community Health Service (MATSICHS) area only.

Have you heard of PACE?

PACE is a new client management system that has been designed to make it easier for NDIA (National Disability Insurance Agency) staff, partners, and providers to deliver a quality experience to you.

The staggered rollout of PACE across Australia began in October 2023 and is expected to take 18 months. People new to the NDIS will start using PACE, while people already in the NDIS will migrate onto the system as your plan dates renew.

Registered providers will have access to your goals and nominee details. However, IUIH Support Coordination clients need to ‘endorse’ IUIH (provide consent) to view plan details. Without this consent, IUIH will be unable to provide effective support to you. To provide consent, you will need to open the ‘my NDIS provider portal’ and record IUIH as your Support Coordinator. If you are unable to do so via the app, you can contact the NDIA on 1800 800 110 and provide consent over the phone.

When you endorse a provider, NDIA will know that the provider can make claims against your NDIS plan when they deliver support. Endorsing a provider also means allowing them to see plan details, including personal information, budget, and goals.

Over the course of your plan, you may want to change providers for any of the services you are receiving. Below is some information you need to know to do this.

Just follow these steps to switch:

Check service agreements for notice periods.

You would have signed a document known as a ‘service agreement.’ Within the agreement, there is a heading that explains the process to cease your service with the provider. In most cases, this will be 14 days, however with some providers, they will only require seven days’ notice.

Be aware of funding that still needs to be paid in that change-over period.

When you contact the provider to stop services with them, any service provided within the cooling off period/changeover period, such as support coordination, therapies etc will still be invoiced by that provider. Any service delivered outside of those dates will be invoiced by your new provider.

Email to provide notice to the existing service provider.

To end their service, you will need to provide written notice to the provider. Outline that you wish to cease service effective from a specific date (provide the last date of support).

You can change your endorsed providers by calling the NDIA.

Download the template.

Things to note:

If you end your service with a provider and they continue to send invoices for services ‘completed’ after your last date of service, you will need to follow up with them directly. You can also seek assistance from IUIH as your new provider, support coordinator, or Local Area Coordinator to resolve this issue. 

Flu season is coming. In April, this season’s flu shot will be available at your local AMS. 

People with chronic conditions should get the flu shot, as you’re more at risk of getting seriously crook. 

It’s safe and it’s free.

It’s important to get the flu shot in April, well ahead of winter. It takes two weeks for the flu shot to work, so you want to make sure you’re well protected. 

Do you find loud noise and bright lights challenging?

Coles has expanded its dimmer lighting, low-noise shopping experience, Quiet Hour, to five days a week, at a time that better suits many customers and working parents, from 6.00pm to 7.00pm, Monday to Friday.

The changes customers will notice during these times include: the radio turned down to the lowest volume, reduced register and scanner volume and team members refraining from using the PA system, except in emergencies.

Some Aldi stores offer Quiet Hour on Tuesdays between 8.00am and 10.00am and Saturdays from 6.00pm to 8.00pm. Woolworths offers Quiet Hour on Tuesdays, between 10.30am and 11.30am.